Refund policy

Brink Moto Co Return & Refund Policy

At Brink Moto Co, we want our customers to be confident in their purchase. Due to the nature, size, shipping costs, and value of electric motorcycles, e-bikes, e-dirt bikes, and related products, the following return policy applies.

Electric Bikes, E-Motos, E Dirt Bikes & Motorcycles

Electric bikes, E-Motos, E Dirt Bikes, motorcycles, and similar vehicles may be returned within 14 days of delivery, subject to the following conditions:

- The bike must be unused, unridden, unregistered, and in new/resalable condition.
- The bike must be returned with all original packaging, manuals, chargers, keys, accessories, hardware, and other materials included with the original shipment.
- Bikes showing signs of riding, wear, damage, modification, improper assembly, or use are not eligible for return.
- Returns must receive prior authorization from Brink Moto Co before being shipped or delivered back.
- Unauthorized returns may be refused.

Restocking Fee

Approved bike returns are subject to a 20% restocking fee based on the original purchase price.

The restocking fee helps cover inspection, handling, processing, repackaging, and the loss in value associated with a vehicle that has previously been sold and delivered.

Shipping & Freight

Original shipping, freight, delivery, destination, assembly, and other related charges are non-refundable.

The customer is responsible for all costs associated with returning the bike to Brink Moto Co or the designated return location, including return freight, shipping, insurance, and packaging.

Brink Moto Co is not responsible for damage occurring during return transportation arranged by the customer. We strongly recommend that all returns be fully insured.

Defective or Damaged Products

A manufacturing defect or warranty-related issue does not automatically qualify a bike for return or refund.

Manufacturer defects, battery issues, motor issues, controller issues, and other warrantable problems will generally be handled according to the applicable manufacturer's warranty.

Customers should contact Brink Moto Co promptly if they believe their bike has a manufacturing defect so we can assist with the appropriate warranty process.

If a bike arrives with visible shipping damage, the customer should document the damage with photographs and notify Brink Moto Co as soon as possible before riding, assembling, or modifying the bike.

Parts, Accessories & Apparel

Unused parts, accessories, and apparel may be returned within 30 days of delivery, provided they are:

- New and unused;
- In their original packaging;
- In resalable condition; and
- Accompanied by all original components, tags, instructions, and accessories.

Installed, used, damaged, modified, electrical, or special-order items may not be eligible for return.

Customer is responsible for return shipping unless Brink Moto Co determines that the incorrect product was shipped.

Non-Returnable Items

The following are considered final sale and are not eligible for return unless otherwise required by applicable law:

- Bikes that have been ridden or used
- Registered or titled vehicles
- Modified or customized bikes
- Installed parts or accessories
- Special-order products
- Custom graphics or personalized products
- Clearance or specifically designated final-sale items
- Products damaged after delivery
- Products missing original packaging or components

Refunds

Once an approved return is received, Brink Moto Co will inspect the product to verify that it meets the requirements of this policy.

Approved refunds will be issued to the original payment method, less applicable restocking fees, shipping/freight charges, and any costs associated with missing items or damage.

Refund processing times may vary depending on the customer's bank or payment provider.

Order Cancellations

Orders that have not yet shipped may be eligible for cancellation.

Once an order has been processed for shipment, transferred to a freight carrier, or special ordered from a manufacturer or distributor, cancellation fees, freight charges, or restocking fees may apply.

Special-order and custom-order products may be non-cancellable.

Return Authorization

Do not ship a bike or other product back without first receiving return authorization from Brink Moto Co.

To request a return, contact Brink Moto Co with:

- Customer name
- Order number
- Product purchased
- Date of delivery
- Reason for the requested return
- Photographs of the product and packaging, when requested

Brink Moto Co will provide return instructions for eligible products.

Policy Acceptance

By purchasing from Brink Moto Co, the customer acknowledges and agrees to this Return & Refund Policy.

Brink Moto Co reserves the right to deny a return that does not meet the requirements stated above.

Brink Moto Co
RIDE BRINK